Patient Testimonials

Patient Satisfaction Survey Results: We regularly conduct patient satisfaction surveys and use the results of these surveys to modify and improve our clinic procedures, rehabilitation programs, and clinical management.

Here are our results for the past 4 years

• 97.2% exceeding expectations in 2010
• 94.9% exceeding expectations in 2009
• 90.4% exceeding expectations in 2008
• 87.7% exceeding expectations in 2007

• In the three months of therapy, Marisol worked a small miracle on my wrist and hand! And Alicia is wonderful!

  M. Wilson

• I cannot say enough good things about Morgan and entire staff – they were all exceptional! It was a wonderful experience, great results, very satisfied.

  D. Siri

• Everyone here was very friendly and helpful. Morgan was always very knowledgeable and very encouraging. She helped me a lot. The clinical staff was always helpful and concerned and everyone had a good attitude. I'd give the experience an A+.

  S. Kleinman

• Thanks to all for the efficient physical therapy that I have received. I feel 100% better. I will highly recommend this facility to all my friends and family.

  A. Enriquez

• Marisol was the best I have ever had. She listens to concerns and helped with home exercises. Excellent assistant in Alicia – extremely helpful.

  C. Gay

• I have been very pleased with the care and treatment here at AOSM. The staff is friendly and respectful of my time and treatment. I feel I have progressed as quickly and efficiently due to the knowledge and care of the staff.

  V. Graham

• Dr. David R. Mack replaced my right hip in June 2009, and my left in October 2010. I am already able to go places and do things on my own again. His excellent staff are very caring and helpful throughout the entire process, including recovery. The out-patient therapy is the best. I am walking very well now and am very pleased to have my life back. Thank you so much Dr. Mack and your great staff! Sincerely,

  Judy W

• "The whole staff was very helpful during my time here. During my 3 months of therapy they only had to reschedule one appointment."
  
  
• "Because each individual made me feel very special, I would recommend this location to my friends."
  
  
• I would return to this clinic if need be. Everyone was very respectful and helpful. I would strongly recommend Joseph and his staff."
  
  
• "Good overall experience, appreciated the flexibility for appointments."
  
  
• "Micheal and Bonnie and Patricia and the rest of the staff all were very kind and very courteous and knowledgeable. I would refer other soldiers and friends to come here."
  
  
• "Great staff, good equipment, and facilities in North Cypress."
  
  
• "Very satisfied with everything. The therapist knows what he is talking about, very knowledgeable and courteous."
  
  
• "While the therapy was difficult at times, I looked forward to attending the sessions. I knew that Micheal and Bonnie were absolutely dedicated to getting me back to a 100%. They were great. Roz, Liz, Patricia made every effort to accommodate my requests, make me comfortable and assist me in reaching my goals. The PT, PTA and staff went far beyond any expectations I had"
  
  
• "Such a congenial supportive and caring group is people is so rare. It's the closest thing to "therapeutic heaven" I can imagine. Superior skill plus compassion is an unbeatable combination. Thank you all."
  
  
• "The new equipment is great."
  
  
• "Thank you for taking me so far down the road to recovery. Outstanding experience."
  
  
• "Everyone at the office was very friendly. It is a professional yet relaxed atmosphere."
  
  
• "The entire staff was warm and friendly. I was always treated with respect and never felt that I was just another patient."
  
  
• "This place works miracles. The staff really care about you."
  
  
• Commend staff for answering questions regarding issue, but also regarding other concerns. Scheduled around my preferred times. Thanks."
  
  
• "Morgan is wonderful to work with, and feel she is very dedicated to her patients and their progress. I appreciate all of those I dealt with and would recommend AOSM. I like to see the professionalism but also the fact these people are still very personable. I enjoyed coming and everyone made it fun in progress."
  
  
• "I was in severe pain with frozen shoulder and could not get an appointment till Thursday. Met Micheal (PT) in the elevator who took me in and scheduled for the Tuesday (Monday was memorial day)."
  
  
• "This has been the best physical therapy experience I have had-hands down"